Customer information
Delivery & Returns
Everything you need to know about shipping, returns, exchanges, and refunds.
From order to door
Delivery process
We prepare orders as quickly as possible. Timing can vary with product availability, holidays, and courier conditions.
Step 1
Order confirmation
After placing your order, you receive a confirmation with your order details.
Step 2
Preparation
Your items are checked and prepared before they leave our store.
Step 3
Shipping
Delivery time depends on your location and courier availability.
Step 4
Delivery
The order is delivered to the address provided during checkout.
Simple conditions
Returns & exchanges
We want you to be satisfied. Return, exchange, or refund requests are reviewed according to the conditions below.
- Items must be returned in their original condition.
- Products should be unused, undamaged, and returned with their original packaging when possible.
- Proof of purchase may be required to process a return or refund.
- Return requests must be submitted within the allowed return period.
Damaged or incorrect item
Contact us quickly with your order details and clear photos so we can review the issue.
Refund processing
After inspection, approved refunds are handled through the original payment method when possible.
Need help?
Our support team can help with delivery questions, returns, exchanges, and order issues.
